CTW International

TexanTool Return & Refund Policy

Inspect Your Order Upon Delivery

Please inspect your shipment immediately upon delivery.

For freight shipments, customers must thoroughly inspect all packages, pallets, and products before signing the delivery receipt. If visible damage is present, note the damage on the carrier's delivery receipt and take photographs whenever possible.

Failure to note freight damage at the time of delivery may limit or eliminate the carrier's ability to honor damage claims.

Any damaged, defective, incorrect, or missing items must be reported to TexanTool within three (3) business days of delivery. Claims reported after this period may not be eligible for replacement, refund, or carrier reimbursement.

To report an issue, please contact TexanTool Customer Service and provide photographs of the product, packaging, and shipping label when applicable.

Return Eligibility

Most new and unused products may be returned within 30 days of delivery.

To qualify for a return, products must:

• Be unused and in original condition
• Include all original packaging, manuals, accessories, and documentation
• Be free from installation, assembly, modification, or signs of use
• Be accompanied by proof of purchase

TexanTool reserves the right to deny returns that do not meet these requirements.

Restocking Fees

Returned merchandise may be subject to the following restocking fees:

• Up to 15% for items returned in opened packaging or not in original resalable condition.
• Up to 50% for returns requested after the standard return period.
• Certain manufacturers may impose additional restocking fees for oversized, special-order, freight, or drop-shipped products.

Any applicable restocking fees will be deducted from the refund amount.

Non-Returnable Items

The following products are not eligible for return unless received damaged or defective:

• Special-order or custom-built products
• Products manufactured or modified to customer specifications
• Clearance, closeout, or final-sale items
• Gas-powered equipment once fuel or oil has been added
• Electrical components that have been installed
• Drain cleaning equipment
• Hazardous materials
• Software, digital products, or downloadable content
• Opened personal safety equipment (PPE)
• Batteries designated as non-returnable by the manufacturer
• Products shipped outside the United States through freight forwarding services

Manufacturer warranty coverage may become void if products are exported outside the United States.

Freight Forwarding & International Shipments

Orders shipped to freight forwarding companies or exported outside the United States are generally not eligible for return, replacement, or warranty support unless otherwise stated by the manufacturer.

Customers assume responsibility for any damage or loss occurring after delivery to the freight forwarder's facility.

Refund Processing

Once your return is received and inspected, please allow 7–10 business days for processing.

Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of:

• Shipping damage
• Manufacturer defect
• Incorrect product shipped by TexanTool

Return Shipping Costs

Customers are responsible for return shipping expenses unless the return is due to: 

• Shipping damage
• Manufacturer defect
• Incorrect item shipped by TexanTool

TexanTool recommends using a trackable shipping service and purchasing shipping insurance. TexanTool is not responsible for returns lost or damaged during transit.

Product Images & Descriptions

Product images, specifications, and descriptions displayed on TexanTool.com are provided by manufacturers and distributors and may occasionally differ from the actual product received.

Customers should review the complete product description, specifications, and included components before placing an order. TexanTool is not responsible for manufacturer changes to packaging, appearance, or product specifications.

Exchanges

TexanTool does not offer direct product exchanges.

If you wish to purchase a different item, please return the original item (if eligible) and place a new order through our website.

Return Authorization Required

All returns require a Return Merchandise Authorization (RMA) number issued by TexanTool prior to shipment.

Returns received without an authorized RMA may be refused and returned to the sender at the sender's expense.

To request a return authorization, please contact TexanTool Customer Service before returning any merchandise.

1. Terms

By accessing the website at https://www.texantool.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

    1. Permission is granted to temporarily download one copy of the materials (information or software) on Texan Tool’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

        i.modify or copy the materials;

        ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

        iii. attempt to decompile or reverse engineer any software contained on Texan Tool’s website;

        iv. remove any copyright or other proprietary notations from the materials; or

        v.  transfer the materials to another person or “mirror” the materials on any other server.

    2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Texan Tool at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

    1. The materials on Texan Tool’s website are provided on an ‘as is’ basis. Texan Tool makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

    2. Further, Texan Tool does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Texan Tool or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Texan Tool’s website, even if Texan Tool or a Texan Tool authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Texan Tool’s website could include technical, typographical, or photographic errors. Texan Tool does not warrant that any of the materials on its website are accurate, complete or current. Texan Tool may make changes to the materials contained on its website at any time without notice. However Texan Tool does not make any commitment to update the materials.

6. Links

Texan Tool has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Texan Tool of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Texan Tool may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Texas and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.